Shipping & Delivery Policy
Last Updated: 19 September 2026
Leisure Equipment (LE) is committed to providing reliable and efficient delivery services for products purchased or ordered through www.leisureequipment.in.
Shipping and delivery arrangements may vary depending on the product, seller/vendor, product size and weight, delivery location, availability, transportation requirements and whether the product requires installation or special handling.
1. Shipping Coverage
We aim to provide delivery services across India, subject to product availability, transportation feasibility and serviceability of the delivery location.
Certain large, heavy, oversized, fragile, imported or project-specific products may have delivery restrictions or may require special transportation arrangements.
For such products, shipping and transportation arrangements may be confirmed separately before the order is processed.
2. Order Processing
Orders are generally processed after successful payment confirmation and order verification, where applicable.
For standard products that are available in stock, orders are normally prepared for dispatch within 1–3 working days.
The actual processing time may be longer for products that are:
- Made to order
- Customized
- Imported
- Specially procured
- Large or heavy
- Project-specific
- Subject to vendor or manufacturer confirmation
Where a specific dispatch or delivery date has been communicated in the product listing, quotation or order confirmation, that timeline will apply subject to the applicable terms.
3. Estimated Delivery Time
For standard products, delivery is generally expected within 4–10 working days after dispatch, depending on the delivery location and shipping service.
Delivery timelines are estimates and are not guaranteed unless a specific delivery commitment has been confirmed in writing.
Large equipment, project orders, imported products, customized products, refurbished equipment and specially procured products may require significantly longer delivery periods.
The estimated delivery timeline for such products will be communicated separately wherever reasonably possible.
4. Shipping Charges
Shipping charges may vary based on:
- Product size and weight
- Number of products
- Delivery location
- Shipping method
- Transportation requirements
- Special handling requirements
- Installation or unloading requirements
- Vendor or supplier arrangements
The applicable shipping charge will be displayed during checkout where available or communicated separately for products requiring a customized shipping quotation.
5. Multiple Products in One Order
Shipping charges for multiple products may be calculated separately depending on the products, sellers, warehouses, shipping locations and transportation requirements.
Products in the same order may therefore be shipped together or in separate shipments.
Additional shipping charges may apply where products require separate transportation or special handling, subject to the applicable order terms.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient name
- Complete address
- City and state
- PIN code
- Valid mobile number
- Any relevant delivery instructions
Customers should verify their delivery details before placing an order.
Delays, additional delivery charges or failed delivery attempts caused by an incorrect or incomplete address may be the customer’s responsibility.
7. Large and Heavy Equipment
Certain leisure and amusement equipment may require specialized transportation because of its size, weight, packaging or handling requirements.
For such products, transportation, unloading, assembly, installation, crane or other special handling requirements may be quoted separately.
Unless specifically included in the order or quotation, shipping does not automatically include unloading, assembly, installation or commissioning.
8. Installation and Assembly
Installation, assembly, commissioning or site-support services are included only where specifically mentioned in the product listing, quotation or order confirmation.
Where installation is required, the customer may be responsible for providing suitable site access, electrical connections, civil work, flooring, space, manpower or other site requirements as communicated before installation.
9. Delivery Attempts
Customers should ensure that someone is available to receive the shipment at the delivery address where required.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is unavailable or other customer-side issues prevent delivery, additional delivery attempts or charges may apply.
10. Inspection at Delivery
Customers are advised to inspect the package and product condition upon delivery wherever reasonably possible.
If the package appears visibly damaged, customers should:
- Take photographs of the package before opening it.
- Record the condition of the packaging and shipping labels.
- Notify the delivery personnel where appropriate.
- Contact Leisure Equipment as soon as reasonably possible.
For detailed requirements relating to damaged or defective products, please refer to our Cancellation & Refund Policy.
11. Delayed Delivery
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:
- Courier or transportation delays
- Weather conditions
- Natural events
- Traffic or transportation restrictions
- Supplier or manufacturer delays
- Import or customs procedures
- Government restrictions
- Public holidays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in tracking and resolving delivery delays.
12. Tracking Information
Where tracking is available, tracking information may be shared with the customer through email, SMS, WhatsApp, the customer account or another applicable communication method.
Tracking availability depends on the shipping provider and type of shipment.
13. Delivery by Third-Party Carriers
Products may be delivered through third-party courier, logistics, transportation or freight providers.
Delivery timelines and procedures may therefore be subject to the applicable carrier’s operational conditions.
14. Vendor and Supplier Shipments
Products supplied by independent vendors, manufacturers or suppliers may be dispatched directly from their warehouse or facility.
In such cases, the applicable vendor or supplier may determine the shipping method, dispatch location and estimated delivery schedule, subject to the confirmed order or quotation terms.
15. International or Imported Products
Certain products may be imported or sourced from outside India.
Delivery timelines for such products may depend on manufacturing, international transportation, customs clearance, import procedures and domestic transportation.
Any applicable customs duties, import charges, taxes or other charges will be communicated or handled according to the applicable transaction terms and legal requirements.
16. Non-Delivery
If an order has not been delivered within the communicated or reasonably expected timeframe, customers should contact us with their order number.
We will coordinate with the relevant courier, logistics provider, vendor or supplier to investigate the status of the shipment.
17. Order Cancellation Due to Delivery Issues
If an order cannot be delivered because the product is unavailable, the delivery location is not serviceable or the order cannot reasonably be fulfilled, Leisure Equipment may cancel the order subject to the applicable order terms.
Where a refund is applicable, it will be processed in accordance with our Cancellation & Refund Policy.
18. Contact Us
For questions regarding shipping or delivery, please contact:
Leisure Equipment
C-1902, Charms Castle, Rajnagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India
Email: info[at]leisureequipment[dot]in
Website: www.leisureequipment.in
19. Changes to This Policy
Leisure Equipment may update this Shipping & Delivery Policy from time to time to reflect changes in our products, shipping arrangements, services or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.