Cancellation & Refund Policy

Last Updated: 19 September 2026

This Cancellation & Refund Policy explains the conditions applicable to cancellation, return, replacement and refund requests for products purchased or ordered through Leisure Equipment (LE) at www.leisureequipment.in.

Because LE offers a wide range of leisure, amusement, entertainment, recreational equipment, spare parts, accessories, customized products, project equipment and other commercial products, cancellation and return conditions may vary depending on the nature of the product and the specific order.

1. Order Cancellation

Customers who wish to cancel an order should contact Leisure Equipment as soon as possible and provide the order number and relevant details.

An order may generally be cancelled before it has been processed, packed, dispatched, manufactured, customized, imported or specially procured.

Once processing, procurement, manufacturing, customization, import or dispatch has commenced, cancellation may be subject to approval and recovery of costs already incurred.

Certain orders may not be cancellable once procurement or production has commenced, particularly customized, imported, made-to-order, project-specific or specially procured products.

2. Cancellation After Dispatch

If an order has already been dispatched, the cancellation request may be treated as a return request and will be subject to the applicable return conditions.

Customers may be responsible for applicable return transportation, packing, handling or other non-recoverable charges where permitted under the applicable order terms.

3. Customized, Imported and Special-Order Products

Products that are imported, customized, configured, manufactured, made-to-order or specially procured against a customer’s confirmed order may not be eligible for cancellation, return or refund after procurement or production has commenced.

Any specific cancellation conditions applicable to such products will be communicated in the quotation, order confirmation or other applicable commercial terms.

4. Returns

Returns are generally considered in the following circumstances:

• The wrong product was supplied by Leisure Equipment or the applicable seller.
• The product has a verified manufacturing defect.
• The product was materially different from the confirmed order.
• A return is otherwise required under applicable law.
• A return has been specifically approved under the applicable product or order terms.

A return must be approved by Leisure Equipment before the product is sent back. Customers should not ship products back without receiving return instructions.

5. Product Condition for Returns

Where a return is approved, the product should, where reasonably applicable, be returned:

• In its original condition
• With original packaging
• With all accessories and components
• With manuals and documentation, where applicable
• With serial numbers and identification labels intact

A return may be rejected where the product has been used, installed, modified, damaged, misused or altered after delivery, except where the issue is attributable to a verified defect or an error in supply.

6. Spare Parts and Compatibility

Customers should carefully verify the product model, part number, dimensions, specifications and compatibility before ordering spare parts and accessories.

Correctly supplied spare parts or accessories that match the specifications or part number provided by the customer may generally not be returnable solely because the customer subsequently selected an incorrect part or found the product incompatible with their equipment.

Customers may contact LE before ordering if assistance is required with product identification or compatibility.

7. Damaged Products

If a product appears to have been damaged during transportation, customers should notify Leisure Equipment as soon as reasonably possible after delivery.

Customers should retain the original packaging, delivery documents and other relevant materials until the matter has been resolved.

Where required, customers may be asked to provide photographs or videos showing the outer packaging, shipping labels and damaged product.

Transit-damage claims may also be subject to the applicable transportation and insurance terms.

8. Wrong or Defective Product

If you receive an incorrect product or a product with a verified manufacturing defect, please contact us with:

• Order number
• Product details
• Description of the issue
• Photographs or videos, where applicable
• Delivery information

After verification, LE may provide an appropriate resolution, which may include repair, replacement, credit or refund depending on the product, warranty, availability and circumstances of the case.

9. Products Not Eligible for Return

Unless otherwise required by applicable law or specifically agreed in writing, the following products may generally not be eligible for return or cancellation after processing has commenced:

• Customized products
• Made-to-order products
• Imported or specially procured products
• Project-specific equipment
• Products that have been installed or commissioned
• Used or refurbished equipment, subject to the applicable terms
• Special-order spare parts and accessories
• Products altered or modified at the customer’s request
• Products damaged or misused after delivery

10. Change of Mind

Refunds or returns are generally not provided solely because a customer has changed their mind, selected the wrong product, purchased an unsuitable configuration, or no longer requires a product after the order has been confirmed.

This does not affect any rights available to customers under applicable law.

11. Exchange and Replacement

Where an exchange or replacement is approved, it will be subject to product availability.

If the replacement product has a different price, applicable price differences, shipping charges or other costs may be adjusted as communicated before the replacement is processed.

12. Warranty

Warranty claims are separate from cancellation and return requests.

Where a product is covered by a manufacturer’s or seller’s warranty, the product will be handled according to the applicable warranty terms.

Depending on the product and warranty conditions, the resolution may include repair, replacement of a component or other warranty service rather than a full product refund.

13. Refund Eligibility

A refund may be considered where:

• Leisure Equipment or the applicable seller is unable to fulfil a confirmed order.
• A qualifying cancellation is approved.
• An incorrect or defective product is verified and a refund is determined to be appropriate.
• An approved return is completed and a refund is applicable.
• A refund is required under applicable law.

14. Refund Processing

Once a refund has been approved and any required verification or return process has been completed, the refund will normally be processed using the original payment method where technically and commercially possible.

The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

For certain transactions, LE may arrange a refund through another appropriate method after verification and communication with the customer.

15. Payment Gateway and Transaction Charges

Where a refund is approved, any non-recoverable transaction, payment gateway, banking, transportation or other charges may be treated according to the applicable order terms and applicable law.

No charge will be deducted where such deduction is prohibited by applicable law.

16. Partial Returns

Where an order contains multiple products, a return or refund may, where applicable, be considered for individual products rather than the complete order.

The eligibility and refund amount will depend on the individual product, order terms and circumstances.

17. Free Gifts, Promotional Items and Bundled Products

Where a product is supplied with a free gift, promotional item, accessory or bundled component, the applicable item may also need to be returned where the main product is returned.

The applicable treatment will depend on the specific offer and product terms.

18. How to Request a Cancellation, Return or Refund

To request a cancellation, return, replacement or refund, please contact Leisure Equipment using the contact details below.

Please include:

• Order number
• Customer name
• Product name
• Reason for the request
• Photographs or videos, where applicable
• Any other information reasonably required to evaluate the request

Please do not return any product without receiving return instructions from LE.

19. Verification and Final Resolution

All cancellation, return, replacement and refund requests may be reviewed and verified before approval.

The final resolution may depend on the product category, seller, manufacturer warranty, order terms, condition of the product, availability, shipping circumstances and applicable law.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian law.

20. Changes to This Policy

Leisure Equipment may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

21. Contact Us

For cancellation, return, replacement or refund requests, please contact:

Leisure Equipment
C-1902, Charms Castle, Rajnagar Extension,
Ghaziabad, Uttar Pradesh – 201017, India
Email: contact@leisureequipment.in
Website: www.leisureequipment.in