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Cancellation, Return & Exchange Policy – Inco Mechel Pvt. Ltd.

INCO supplies both regular inventory items and specialized capital equipment. Therefore, cancellation, return and exchange eligibility varies according to the type of product and order.

Order Cancellation: A cancellation request should be submitted to INCO as soon as possible. An order may be cancelled without charge if it has not yet been processed, procured, packed, dispatched, manufactured or ordered from the supplier. Once processing/procurement has commenced, cancellation will be subject to INCO's written approval and recovery of expenses already incurred.

Special / Customized Orders: Orders for imported, customized, made-to-order, project-specific or specially procured products generally cannot be cancelled, returned or exchanged once the procurement/production process has commenced, except where required by applicable law.

Returns: Returns will be considered primarily in cases where the wrong product has been supplied by INCO, the product has a verified manufacturing defect, or a return is otherwise required under applicable law. A return must be authorized by INCO before the customer sends the product back.

Return Condition: An approved return should include the original product, accessories, manuals, components and original packaging, wherever reasonably possible. Products should not have been installed, modified, misused or damaged after delivery.

Spare Parts & Compatibility: Customers are requested to carefully verify the part number, model, dimensions, machine compatibility and specifications before ordering spare parts. Correctly supplied spare parts ordered against the customer's specified part number/model are generally not returnable merely because an incorrect part was selected by the customer.

Exchange: Where INCO approves an exchange, the replacement will be subject to product availability. Any price difference, freight, packing or other applicable costs shall be adjusted accordingly.

Return Freight: Where the return results from an error attributable to INCO or a verified manufacturing defect, return arrangements will be determined by INCO after verification. In other approved cases, packing, freight, insurance and related charges may be borne by the customer.

Damaged / Missing Items: Any shortage, visible transit damage or incorrect item should be reported promptly after delivery with photographs/videos of the package and product, along with the invoice and delivery details. Customers should retain the original packaging until the matter is resolved.

Warranty: Return or exchange is separate from warranty. Products covered by a manufacturer's or INCO warranty will be handled according to the applicable warranty terms, which may involve repair or replacement of the defective component rather than replacement/refund of the complete equipment.

Final Approval: All cancellation, return and exchange requests are subject to verification and the applicable order/quotation terms, without limiting any rights available to the customer under applicable Indian law.